Improving the Patient Experience in the Emergency Department: A Look at Patient Experience Efforts across British Columbia, Canada

My On the Road travels continued in March at the gracious invitation of Lena Cuthbertson, the Provincial Director, Patient-Centered Performance Measurement & Improvement, Clinical Care and Patient Safety Branch, Ministry of Health, British Columbia (BC) and Co-Chair of the BC Patient Satisfaction Steering Committee. The long trip to the Northwest region of the continent was matched by an extensive journey across the province by road and by phone that provided a powerful overview of what BC has been focused on in driving patient experience, namely in the Emergency Department (ED).